Use the forgot password link to help identify the email you used when registering.
You will receive a password reset at the email associated with your account.
If you are an iTutor Educator, be sure you are not logging in with your iTutor LMS login.
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If you are not already using Chrome, we suggest switching your browser. If you are in Chrome, refresh the page and the green check should be shown.
Try to open it in a separate window.